Frequently Asked Questions

What base exchange rate does the desk use?

The calculator starts from a 1:1 USD-to-USDT base value and applies the current desk spread. The spread and final total are shown before you create an order.

How long does settlement take?

The desk targets under 10 minutes for most eligible orders after the dealer confirms receipt. Network congestion, delayed payment verification, or incomplete details can take longer.

Which payment and payout methods are available?

Options can include Whish Money, OMT Pay, and Sham Cash, with bank transfer for SELL orders only. The form displays the methods currently enabled by the dealer.

Why does the desk use WhatsApp?

WhatsApp is the published direct support channel for confirming order details and resolving questions. Never share wallet passwords, private keys, or recovery phrases.

How do I buy USDT?

Choose BUY, enter the amount and destination network, review the quote, select an enabled payment method, and provide accurate contact and wallet details. Follow dealer instructions only after checking the order ID.

How do I sell USDT?

Choose SELL, review the expected payout, and select the network and payout method. Send USDT only to the desk wallet matching the selected network after creating and reviewing the order.

Which blockchain networks are supported?

The platform can support BEP20, TRC20, ERC20, and Polygon. A network is tradable only when the dealer enables it and configures a valid desk wallet.

How can I track an order?

Use the complete AJ order ID or private tracking link saved after order creation. The tracking page shows the latest confirmed stage without exposing protected payment account details.

How can I verify a TxHash?

Open the TxHash on the explorer matching the order network, such as BscScan or Tronscan, then review the status, addresses, value, and confirmations.

Can I cancel an order?

An order can be cancelled before the dealer confirms receipt of funds. Blockchain transfers are generally final, so always check the network, address, and amount before sending.